How can we help?

Help is built into SOS. Every screen has how-to articles and Q&A you can search without leaving what you’re doing, plus tool tips throughout. If you’d rather talk, reach us on Microsoft Teams or call — you get someone who can answer real questions about your setup.

Yes. We onboard your team on your own converted data, and new hires learn one job at a time on their own screens. Because the screens run in a browser, most people are productive in hours instead of months on a green screen.

SOS is web-based, so improvements reach every customer automatically. There is no version to install and no upgrade project. You always run the current release without a migration weekend.

In your own cloud account, in your name — most customers run on DigitalOcean, or you can host on any cloud platform you already use. The hosting provider runs and patches the data centers, encrypts data in transit and at rest, and the managed database service handles daily backups. You own the account; we help you set it up and support it.

Always. The database underneath is open-source PostgreSQL — a standard any reporting tool or database person can work with — and it lives in your own cloud account. You can export everything on demand in CSV and standard formats. There is no lock-in and no ransom to leave — your records are yours.

No. SOS runs in a browser, so there is nothing to install or maintain on your side. You don’t need a server closet or a consultant on retainer to keep it running.

Ping us on Microsoft Teams, report it from inside the app, or call. You reach the people who actually built SOS, so fixes and changes go straight to the team that can make them, not a ticket queue.

Weeks, not months. We convert your customers, parts, pricing, and history into a sandbox you verify yourself, then set a go-live date with the conversion team on the phone that week. See the migration page for the full process.